Chellam Finance & Jewellers
Call Support
+91 95859 50626
General Email
hello@chellamgroups.com
Help & Guidance

Frequently Asked Questions

Find quick answers to common questions regarding gold loans, jewellery showrooms, and branch protocols.

How long does it take to get a gold loan?

Once you visit our branch with your gold and valid ID proof, our executives check the purity and weight immediately. The loan valuation is approved and cash/bank disbursed in under 15–20 minutes.

Are there any locker charges for gold storage?

No, we do not charge any additional vault fees or locker maintenance commissions. Your pledged assets are secured inside digital security locker strongrooms free of charge.

Is the gold jewellery in your showroom BIS Hallmarked?

Yes, all new gold jewellery items carried in our showrooms are 100% BIS 916 Hallmarked (22 Karat purity), guaranteeing authenticity and value realization.

Can I sell old gold without buying new ornaments?

Yes, we buy old gold jewellery outright. We evaluate your assets transparently using certified testing and issue payments directly to your bank account based on the day's live rates.

What are the branch operating hours?

Our branches in Yembal and Okkur operate from 9:30 AM to 8:30 PM, Monday through Saturday. All locations are closed on Sundays.

Call WhatsApp Branches